|
 When You Have Concerns
We hope that your stay at Northfield Hospital will be as comfortable as
possible. Each of us works to ensure this. When you have questions or
concerns about any aspect of your care, we hope you will let us know by
talking with your nurse or the others who care for you.
Our hospital’s social workers are also available to help you with your
questions or concerns. On weekdays during regular business hours, please
ask for Kathie Harrington, Kristal Swanson, or Brenda Jirik. During evenings
or on weekends, please ask to speak to the Nursing Supervisor.
Northfield Hospital has an Ethics Committee that is available for patients,
for their families, and for their care providers to act as a resource for
consultations regarding ethical dilemmas related to the care of patients.
Persons who would like to find out more about the Ethics Committee
should ask a nurse or social worker about the referral process.
Grievance Procedures
We hope that any problem can be quickly resolved to your satisfaction,
but we also want you to know that any patient or his representative may
initiate a formal complaint or grievance. This can be done during business
hours (8:00 a.m. to 5:00 p.m., Mondays through Fridays). Please contact
Laura Peterson, Risk Manager, Ext. 1176, or Kathie Harrington, Social
Worker, Ext. 1147, at Northfield Hospital, 507-646-1000.
You may also contact the Office of Health Facility Complaints of the
Minnesota Department of Health; 717 Delaware Street, S.E.; Minneapolis,
MN 55440; 612-296-5562.
Or, you may contact the office of the Acute Care Ombudsman at 1-800-
652-3591.
The ombudsman services for nursing home residents are available by
calling 1-800-657-3591.
Response to a complaint, or notice of the resolution of a complaint, shall
be provided to the complainant as soon as possible. This shall be in writing,
if requested by the complainant.
The authorized individual to whom any oral complaint is made shall,
upon receipt of the complaint, inform the complainant of his best estimate
of when the facility could respond to the complaint.
Records of complaint shall be maintained by the facility for one year.
|
