Measures of Care

Quality - Measures of Care

We believe it’s important for patients and families to know about the quality of care in any organization before making a decision about where to go for treatment.  We monitor the quality of our care continuously and use this information to guide our quality improvement efforts. We set  standards of care according to those recommended by  respected institutions that have based their recommendations on scientific knowledge and research.

In order to make this information available to you, we voluntarily participate in several state and national projects that display organizational data on their websites.  Below are several websites which display information about the quality of our care and safety initiatives.

Patient Experience

At Northfield Hospital & Clinics, we take your feedback seriously.  Our goal is to make your visit or stay with us exceptional. We want you to feel like you are a guest in our “home.”  We want everything we do to meet or exceed your expectations.  However, if you have a suggestion on how we can improve any aspect of our service to you, please share this feedback with us. We welcome the opportunity to make improvements and enhance our service to you, our customer.  Our goal at Northfield Hospital & Clinics is to provide outstanding customer service!  We have hired NRC Picker to randomly survey our patients for input on the service and care they receive.  It is important to us that you return the survey if you get one.  Thank you!