COVID-19 (Coronavirus) | Northfield Hospital & Clinics

COVID-19 (Coronavirus)

COVID-19 is a rapidly changing situation. The safety of you and our staff are our primary concerns. Here's important information about receiving care now and in the future.

To stay up to date on the latest information from Northfield Hospital + Clinics, visit this page frequently and call our Information Line at 507-646-1919.

Now Offering Video Visits

See Your Doctor Live Using Your Mobile Device or Computer. It’s never been easier for you to access great care. We bring the healthcare provider to you. With Video Visits, you can have a face-to-face appointment with your provider, discuss your concerns, get answers and a care plan tailored to you. You’ll receive the same personalized care you're used to in the comfort of your home.  Learn about Video Visits. 

    What to do if you think you have COVID-19

    1. Complete our FREE screening tool to learn your COVID-19 risk

    Complete our FREE screening tool to find out your risk level based on your symptoms and travel, and get the most appropriate care recommendations. Help us slow the spread of this virus by getting screened today while home. Available 24/7.

    2. Clinics - CALL FIRST. If you are showing any signs of COVID-19, DO NOT come into a clinic.

    Please call your clinic and we will discuss your symptoms with you and direct you where to go if you need to be seen. After hours or weekends, call your clinic and talk with the after-hours nurse. If an emergency, go to the Emergency Department. 

    3. Emergencies

    For urgent and emergency situations, the Emergency Department is always open. You do not need to call first. For life-threatening emergencies, call 911.

      What If I Need Care For Something Other Than COVID-19?

      Your health needs don’t stop because of COVID-19. Northfield Hospital + Clinics doesn’t stop, either. It’s safe to come to the clinic or hospital when you need care for something other than COVID-19. We’re ready to care for your health needs during the pandemic.

      Anyone who is suspected of having COVID-19 is treated with special processes for respiratory patients. With systemwide precautions and separate processes for patients in the clinics, Emergency Department and hospital, we can care for you safely and comfortably. 

      Don’t tough it out. We’re here for what you need. 

      1. Video Visits - Now Offering Video Visits. With Video Visits, you can have a face-to-face appointment with your provider, discuss your concerns, get answers and a care plan tailored to you. You’ll receive the same personalized care your used to in the comfort of your home. Call your clinic to schedule.
      2. Clinic Visits - We are seeing patients in clinic. We are using all precautions to keep you and our staff safe. Please CALL the clinic and tell us what’s happening with you, and we will help determine the best location if you need to be seen. After hours or weekends, call your clinic and talk with the after-hours nurse. If an emergency, go to the Emergency Department. Wondering what it’s like to visit the clinic these days? Here’s a quick tour.
        • Faribault 507-333-5499
        • Farmington 651-460-2300
        • Lakeville + URGENT CARE 952-469-0500
        • Lonsdale 507-744-3245
        • Northfield 507-646-1494
        • Women's Health Center 507-646-1478
        • Rehabilitation Services – Lakeville 952-985-2020
        • Rehabilitation Services – Northfield 507-646-8800
        • Orthopedic Clinic – Northfield 507-646-8900
      3. Message Your Provider - You can email your provider through MyHealth Info. Log in or sign up for MyHealth Info. Learn more about MyHealth Info

      Is it safe to come to a Clinic or the Emergency Department?

      Yes, it is safe to come. We are using all precautions to keep you and our staff safe.

      Clinics are safely treating all patients for new and on-going care needs. Everyone is screened on entry, including health questionnaire and temperature. Everyone wears a mask. (If you don’t have a mask, we will give you one.)

      Separate processes for patients with respiratory symptoms include extra precautions:

      • Patient distancing: Respiratory patients register via phone, wait in their vehicle, and are escorted directly to exam room
      • Registration desk and waiting rooms are used by non-respiratory patients only
      • Special cleaning procedures, including full air circulation overnight
      • Clinic staff wears additional PPE when caring for respiratory patients

      CALL FIRST before coming in. 

      Wondering what it’s like to visit the clinic these days? Here’s a quick tour.

      The Emergency Department is always open and ready to care for all emergency needs. We have safety measures in place to care for COVID-19 separately from other patients. Don't tough it out if you need to be seen. As always, CALL 911 if life is at risk and time is essential.

      What are you doing to keep me safe?

      We’re doing everything we can to keep you safe. Here are some of the important precautions we take to keep the environment safe for everyone:

      Maintaining COVID-19 Screenings

      These happen over the phone (at time of scheduling) and in person (during check-in). Temperatures are taken at check-in. We screen employees and take their temperatures upon arrival to work.

      Continuing PPE Protections

      Please wear a mask when entering a clinic or the hospital. If you do not have a mask, one will be provided. NH+C staff continue to wear various forms of personal protective equipment (PPE) for both clinic and non-clinical staff. We are smiling under our masks.

      Restricting Access

      NH+C maintains visitor restrictions. 

      Added Video Visits

      You have the option to see your provider with a Video Visit. Learn more about Video Visits.

      Practicing Safe Social Distancing

      In the lobby and waiting rooms of each clinic we practice safe social distancing. This means check-in lines are 6 feet apart, as well as chairs in the lobby. We monitor the number of people in waiting rooms and transition to patients waiting in their vehicle if necessary. No need to worry about how far 6 feet is – we’ve marked the floor.

      Respiratory Clinics Continue

      Respiratory Clinic care uses separate processes for patients with respiratory symptoms, with extra precautions for patient distancing, specific cleaning, and additional staff PPE. 

      How is NH+C Prepared for COVID-19 and Other Health Needs?

      NH+C has systems in place to care for all patients safely, and to protect our staff. Patient and staff safety is our top priority. 

      NH+C is set up to protect the healthy at the same time that we care for the sick or injured. We have adapted processes in the Emergency Department and in the hospital to care for COVID-19 patients separately from non-respiratory patients so we can care for each patient safely.

      • Processes for respiratory care include extra precautions for patient distancing, specific cleaning, and additional staff PPE. This lets us treat all clinic patients in the most effective manner possible for different conditions. 
      • We have Video Visits as another option for clinic-level care in the safety and privacy of your home.
      • We are conducting elective surgeries and procedures with COVID precautions in place. Patients are tested for COVID in the days before their surgery or procedure.
      • We continue to perform urgent surgeries and have emergency surgery services available 24/7.
      • If a patient needs hospital-level care without ventilation for COVID-19, Northfield Hospital can care for that patient in designated space separate from non-COVID patients. Northfield Hospital does not have an Intensive Care Unit (ICU) or ventilators. We have a critical care unit (CCU) and enough ventilator technology to manage patients locally with a goal of transferring then to a facility that will be able to better care for them. If someone requires an ICU (primarily for access to ventilator care) we will transfer them as quickly and safely as possible.  

      What is COVID-19?

      COVID-19 is a respiratory virus that spreads easily from person to person. Symptoms are similar to seasonal flu and may appear two to 14 days after exposure.

      What are COVID-19 Symptoms?

      If your symptoms are mild, you can treat them at home. Take medicine to reduce fever; drink lots of fluids; stay separate from family members.

      • Fever or chills
      • Cough
      • Shortness of breath or difficulty breathing
      • Fatigue
      • Muscle or body aches
      • Headache
      • New loss of taste or smell
      • Sore throat
      • Congestion or runny nose
      • Nausea or vomiting
      • Diarrhea

      If you experience the following symptoms, you should be seen by your provider. CALL your clinic. If it's an emergency, go to the Emergency Department or call 911.

      • Trouble breathing
      • Unable to drink fluids
      • Elderly with significant weakness
      • Very high fever
      • Fever that gets better, then suddenly worsens, especially with an increased cough
      • Pain or pressure in the chest or belly
      • Sudden dizziness
      • Confusion
      • Severe or repeated vomiting
      • Severe dehydration

      Treating Yourself at Home

      Many cases of COVID-19 are not severe. You can treat yourself at home.

      • Individuals with undiagnosed fever, cough, shortness of breath should ALL self-quarantine. Please follow the CDC guidelines on how to discontinue home isolation 
      • Stay away from others: Anyone with symptoms should isolate themselves from household members and intimate contacts
      • Household members and intimate contacts should limit their own contact with others, and monitor for symptoms
      • Drink lots of fluids
      • Sleep
      • Take medicine to reduce fever

      How Can I Protect Myself and Others?

      COVID-19 is spread through respiratory droplets. You can become infected if you are within 6 feet of someone who is contagious – whether they have symptoms or not. It’s also possible to get the virus from surfaces or objects. 

      • The CDC recommends wearing a cloth mask when out in public
      • Wash your hands often with soap and water for 20 seconds (Sing Happy Birthday two times). If soap and water aren't available, use hand sanitizer with at least 60% alcohol
      • Avoid touching your face - eyes, nose, mouth
      • Stay home except for essentials: groceries, medicine, outdoor exercise
      • Stay 6 feet away from other people in public
      • Cover your cough or sneeze with a tissue. Then throw away the tissue and wash your hands
      • Disinfect frequently used objects and surfaces with household cleansers and wipes
      • Consider ordering your groceries online and having them delivered

      Can I get tested for COVID-19?

      NH+C is testing people who meet the following criteria:

      1. Anyone who has symptoms of COVID-19. Symptoms include fever, cough, shortness of breath, sore throat, headache, body aches, fatigue, loss of taste or smell, diarrhea.
      2. People who do not have symptoms (asymptomatic), but have been exposed to someone with a positive COVID test. Exposure is being within 6 ft for more than 15 minutes without a mask with a person who has tested positive for COVID. 

      Testing is done by appointment. Asymptomatic people with an exposure to a confirmed positive case can schedule a lab-only visit to NH+C’s respiratory clinic. You can also see a provider if you choose; please indicate this when making your appointment. Call 507-646-1494 to make an appointment.  After hours or weekends, call your clinic and talk with the after-hours nurse. If an emergency, go to the Emergency Department.

      If you need help with COVID symptoms, call your clinic. In an emergency – such as severe trouble breathing – go to the Emergency Department. (If you have been exposed to COVID but you have no symptoms, that is not an emergency.)

      If you have been exposed to a confirmed case, you should quarantine yourself for a full 14 days and monitor for symptoms, even if you test negative. Infection could develop at any time during the quarantine period. NH+C encourages anyone who has been exposed to a confirmed case of COVID to follow this important CDC recommendation to quarantine for 14 days.

      The amount of time it takes to get results varies, based on lab capacity. The ordering provider will contact you to discuss the results.

      Frequently Asked Questions

      Where can I find information on pregnancy and delivery during COVID-19?

      We’re committed to providing the safest, most comfortable birth experience possible. Precautions include:

      Will I be screened at the door and do I need to wear a mask? Why are staff wearing masks?

      Anyone entering the hospital or the clinics is screened at the door. Masks are required in the clinics and the hospital. If you don’t have one, we will give you a mask to wear while you’re here. Staff are wearing masks for your protection and theirs to prevent spread of germs.

      Are you performing surgeries? What happens to my previously scheduled surgery or procedure?

      We are performing surgery and procedures, based on Governor Tim Walz’s executive order of May 2020. If you had a surgery or procedure scheduled prior to COVID-19, our team calls you. If you think you need surgery or were going to schedule a procedure such as a colonoscopy or pain injection, call your clinic to make an appointment.

      What if I need emergency surgery?

      NH+C can do emergency surgery. We have surgeons available 24/7 to take care of you. We are using all precautions to keep you and our staff safe.

      Is it safe to come to a clinic?

      Yes, it is safe to come. We are using all precautions to keep you and our staff safe. Processes for respiratory care include extra precautions for patient distancing, specific cleaning, and additional staff PPE. This lets us treat all clinic patients in the most effective manner possible for different conditions. CALL FIRST before coming in. 

      After hours or weekends: If you need help outside of clinic hours, call your clinic and talk with the after-hours nurse. If an emergency, go to the Emergency Department. Wondering what it’s like to visit the clinic these days? Here’s a quick tour.

      Which clinics are open?

      The following clinics are open. We are using all precautions to keep you and our staff safe. Please CALL before you come in. 

      • Faribault 507-333-5499
      • Farmington 651-460-2300
      • Lakeville + URGENT CARE 952-469-0500
      • Lonsdale 507744-3245
      • Northfield 507-646-1494
      • Women's Health Center 507-646-1478
      • Rehabilitation Services – Northfield 507-646-8800
      • Rehabilitation Services - Lakeville - 952-985-2020
      • Orthopedic Clinic – Northfield 507-646-8900

      Which clinics are temporarily closed?

      • The Express Care Clinic is temporarily closed.

      How much does the test cost?

      The cash price of the COVID-19 diagnostic lab test is either $71.82 or $102.62 depending on the test kit used. If you have insurance coverage at the time of testing, your insurance will be billed. Medicare, MN Medicaid and most major insurance companies have announced that this test will be covered and the patient will not incur the expense.

      If you do not have coverage at the time of testing, Northfield Hospital + Clinics will attempt to seek reimbursement through government funding before billing the patient.

      Who is most at risk of COVID-19?

      Those at high risk for complications: Adults over 65; women who are pregnant or delivered in the past two weeks; those with chronic health conditions or weakened immune system. These individuals should carefully monitor their health and call their provider right away with any symptoms: cough, fever over 100.4, trouble breathing.  

      How can I contact my provider?

      The best way to reach your provider is by email through MyHealth Info. Log in or sign up for MyHealth Info. Learn more about MyHealth Info

      What happens to my future appointments or scheduled surgery?

      You will be called if your future appointment or surgery needs to be rescheduled. If your provider determines that your appointment or surgery should not be postponed, we will care for you in the safest and most comfortable way possible. We have separate clinic and surgery processes for conditions not related to COVID-19. 

      Are there visitor restrictions?

      Learn more about visitor restrictions

      Other restrictions

      • Students/Volunteers - No student or volunteer opportunities until further notice (new clinical rotations, observation, shadowing, volunteering). If you are in a clinical rotation now, contact your preceptor.

      Are there delivery restrictions?

      Northfield Hospital + Clinics is allowing limited deliveries of items for patients at Northfield Hospital. Some items may be delivered for Long Term Care Center residents. Please contact the Long Term Care Center to make arrangements.

      Where can I find the information on sewing cloth masks?

      Sewing and Donating Cotton Face Masks for NH+C - Print out Sewing Checklist. We are NOT accepting graduation gowns.

      How can I find resources?

      Where can I find NH+C News articles?

      View our News section to read our published News articles.

      How can I find out about cancellations?

      Check the Calendar for the latest information on support groups, classes and event cancellations.