eCare – Feel Better Faster

Skip the waiting room

eCare is an easy, new way to get care for common ailments and illnesses on your phone or computer. Get quick care by simply filling out an eCare interview and get a diagnosis and treatment plan delivered in 1 - 2 hours. No appointment, video chat, or app download required. It’s fast and it’s flexible.

Healthcare. Anywhere.

eCare lets you connect online with a NH+C provider wherever you are—at work, at home or on the go—for only $45. So if you’re suffering from sinus pain, a urinary tract infection, a cold or a variety of other common health conditions, you can use eCare to receive a diagnosis and treatment plan in 1 - 2 hours. You can fill out an eCare interview 24 hours a day (responses provided weekdays 8 a.m. to 7 p.m.; Saturdays and Sundays 8:30 a.m. to 3:30 p.m.).

No wait, no waiting room, and no need for video. Just answer simple questions, and get the care and treatment you need.


The Benefits of eCare

Common conditions treated through eCare

For Adults

  • Allergies
  • Birth control
  • Bladder infection or urinary tract infection (UTI)
  • Breastfeeding concerns
  • Burn or sunburn
  • Cold, cough, chest infection
  • Constipation
  • Coronavirus COVID-19
  • Depression / Anxiety / Stress
  • Ear pain
  • Erectile dysfunction
  • Eye pain, eye bump or irritation
  • Flu
  • Heartburn or Acid Reflux
  • Low back pain
  • Migraine or Headache
  • Mouth Sores
  • Rashes and other skin conditions
  • Exposure to sexually transmitted infection
  • Sinus pain or pressure
  • Smoking cessation
  • Sore throat
  • Yeast infection

For Kids - 2+ years of age

  • Acne
  • Allergies
  • Burn or Sunburn
  • Cold, cough, chest infection
  • Coronavirus (COVID-19)
  • Eye pain, eye bump or irritation, red eye
  • Flu
  • Head Lice
  • Rashes and Other Skin Conditions
  • Sore Throat

How eCare Works

Frequently Asked Questions about eCare

What is eCare?

eCare is an easy way to get care for common ailments and illnesses on your phone or computer. Get same day care by simply filling out an eCare interview and get a diagnosis and treatment plan delivered in about an hour. No appointment, video chat, or app download required. It’s easy and fast.

Do I have to be a current Northfield Hospital + Clinics patient?

No, you do not have to be a patient of Northfield Hospital + Clinics to use this service.

Are there age restrictions with eCare?

Yes, the patient must be 2 years of age or older. Anyone over 18 can create an account. You can also add adult dependents and minor children to your account. Visits for minor children 2 years of age or older must be completed by a parent.

Do I need to use a camera or video?

eCare does not use a camera or video. For some conditions, such as a rash, you may want to upload a picture to help us better understand what's going on.

Hours and Timing

When is eCare available?

You can fill out an eCare 24 hours a day, 7 days a week. You will get a response during open hours. If it is after hours, your eCare will be reviewed when we open the following day.

How soon will I get a response?

It typically takes 1 - 2 hours to get your diagnosis and treatment during open hours. 

How long does it take to finish an eCare?

Once you’ve created an account, it typically takes between 5 and 10 minutes to finish an eCare. Just like when you come into the doctor's office, we ask different questions based on your unique symptoms and condition, so the actual time it takes to finish will depend on your unique circumstances.



Can I get prescription medications through eCare?

Your provider will order prescription medications for you if they’re needed, and send the prescriptions directly to the pharmacy of your choice.

Will my prescription be covered by my insurance policy?

Most pharmacies accept most insurance plans. Please verify that the pharmacy you select is within your covered network.

Is the prescription included in the $45 cost?

No, you will pay for your prescription at the pharmacy.

What should I do if my pharmacy isn’t on this list?

We're always growing our list of pharmacies. For now, pick the closest pharmacy, or choose a national pharmacy chain. National chains can transfer prescriptions to their other locations.

Cost and Insurance

How much does eCare cost?

eCare costs $45 if no insurance. We will submit a claim to insurance for payment. You will receive a statement from Northfield Hospital + Clinics for any remaining balance after insurance or if you do not have insurance. You may want to contact your insurance company for your specific plan benefits. 

Will I be charged if you can’t provide me with a treatment plan?

If it turns out that we can't provide you with a treatment plan, and require you to come in, you will not be charged for your eCare.

Diagnosis and Treatment

Who makes the diagnosis?

Once you’ve completed your eCare questionnaire, a licensed, board-certified Northfield Hospital + Clinics provider (doctor (MD or DO), nurse practitioner (NP) or physician assistant (PA)) will review your symptoms, make a diagnosis and create your treatment plan.

Is the care I receive through eCare included in my medical record?

Yes, this information will be added to your NH+C medical record.

Security and Technology

Is my personal information safe?

All the information you provide is secure and encrypted.

Can I share my account with other family members?

To ensure your privacy and safety, each person must have a separate account using a separate email address. You can add adult dependents and minor children to your account.