eCare lets you connect online with a NH+C provider wherever you are—at work, at home or on the go—for only $45. So if you’re suffering from sinus pain, a urinary tract infection, a cold or a variety of other common health conditions, you can use eCare to receive a diagnosis and treatment plan in 1 - 2 hours. You can fill out an eCare interview 24 hours a day (responses provided weekdays 8 a.m. to 7 p.m.; Saturdays and Sundays 9 a.m. to 12:00 p.m.).
No wait, no waiting room, and no need for video. Just answer simple questions, and get the care and treatment you need.
Common conditions treated through eCare
- Birth control
- Bladder infection or urinary tract infection (UTI)
- Breastfeeding concerns
- Burn or sunburn
- Cold, cough, chest infection
- Coronavirus COVID-19
- Depression / Anxiety / Stress
- Ear pain
- Erectile dysfunction
- Eye pain, eye bump or irritation
- Heartburn or Acid Reflux
- Low back pain
- Migraine or Headache
- Mouth Sores
- Rashes and other skin conditions
- Exposure to sexually transmitted infection
- Sinus pain or pressure
- Smoking cessation
- Sore throat
- Yeast infection
For Kids - 2+ years of age
- Burn or Sunburn
- Cold, cough, chest infection
- Coronavirus (COVID-19)
- Eye pain, eye bump or irritation, red eye
- Head Lice
- Rashes and Other Skin Conditions
- Sore Throat
The Benefits of eCare
Quality & Convenience
Receive high-quality care from trusted providers. Use anywhere. Any time. No appointment needed.
Safe & Secure
All data, including your credit card number and health information, is protected.
Any prescriptions will be sent electronically to the pharmacy of your choice.
How eCare Works
Step 1: Create Your Account
Create your account
Register for eCare so your account is set up and ready when you need it!
Step 2: Complete Your Exam
Complete Your Exam
eCare is available 24/7. (Responses are provided weekdays 8 a.m. to 7:00 p.m. and weekends 9 a.m. to 12 p.m.
Step 3: Feel Better Faster
Feel Better Faster
One of our providers will review your symptoms and get back to you in about an hour. You won’t be charged unless we make a diagnosis.
Frequently Asked Questions about eCare
eCare is an easy way to get care for common ailments and illnesses on your phone or computer. Get same day care by simply filling out an eCare interview and get a diagnosis and treatment plan delivered in about an hour. No appointment, video chat, or app download required. It’s easy and fast.
No, you do not have to be a patient of Northfield Hospital + Clinics to use this service.
Yes, the patient must be 2 years of age or older. Anyone over 18 can create an account. You can also add adult dependents and minor children to your account. Visits for minor children 2 years of age or older must be completed by a parent.
eCare does not use a camera or video. For some conditions, such as a rash, you may want to upload a picture to help us better understand what's going on.
You can fill out an eCare 24 hours a day, 7 days a week. You will get a response during open hours. If it is after hours, your eCare will be reviewed when we open the following day.
It typically takes 1 - 2 hours to get your diagnosis and treatment during open hours.
Once you’ve created an account, it typically takes between 5 and 10 minutes to finish an eCare. Just like when you come into the doctor's office, we ask different questions based on your unique symptoms and condition, so the actual time it takes to finish will depend on your unique circumstances.
Your provider will order prescription medications for you if they’re needed, and send the prescriptions directly to the pharmacy of your choice.
Most pharmacies accept most insurance plans. Please verify that the pharmacy you select is within your covered network.
No, you will pay for your prescription at the pharmacy.
We're always growing our list of pharmacies. For now, pick the closest pharmacy, or choose a national pharmacy chain. National chains can transfer prescriptions to their other locations.
eCare costs $45.00 if no insurance. We will submit a claim to insurance for payment. You will receive a statement from Northfield Hospital + Clinics for any remaining balance after insurance or if you do not have insurance. You may want to contact your insurance company for your specific plan benefits.
If it turns out that we can't provide you with a treatment plan, and require you to come in, you will not be charged for your eCare.
Once you’ve completed your eCare questionnaire, a licensed, board-certified Northfield Hospital + Clinics provider (doctor (MD or DO), nurse practitioner (NP) or physician assistant (PA)) will review your symptoms, make a diagnosis and create your treatment plan.
Yes, this information will be added to your NH+C medical record.
All the information you provide is secure and encrypted.
To ensure your privacy and safety, each person must have a separate account using a separate email address. You can add adult dependents and minor children to your account.