At Northfield Hospital & Clinics, we take your feedback seriously. Our goal is to make your visit or stay with us exceptional. We want you to feel like you are a guest in our “home.” We want everything we do to meet or exceed your expectations. However, if you have a suggestion on how we can improve any aspect of our service to you, please share this feedback with us. We welcome the opportunity to make improvements and enhance our service to you, our customer. Our goal is to provide outstanding customer service! We have partnered with NRC Health to randomly survey our patients for input on the service and care they receive. It is important to us that you return the survey if you get one. Thank you!
Hospital Patient Satisfaction Scores
About this measure: In 4Q18, 81% of hospitalized patients gave Northfield Hospital a rating of 9 or 10 when asked “Using any number from 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible, what number would you use to rate this hospital during your stay?” Scores for previous quarters were:
- 2016 scores: 4Q16: 80%
- 2017 scores: 1Q17: 83%; 2Q17: 85%3Q17: 87%4Q17: 84%
- 2018 scores: 1Q18: 87%; 2Q18: 90%; 3Q18: 80%; 4Q18: 81%
This is a score publicly reported nationally by Medicare. We set our own goal higher than most hospitals by aiming for a score that is in the top ten percent of all U.S. hospitals.
Clinic Patient Satisfaction Scores
About this measure: In 4Q18, 94% percent of clinic patients answered “Yes, Definitely” to the survey question “Would you recommend this provider’s office to your family or friends?’
Scores for each quarter from July, 2017 through June, 2018 were 92%. The score for July through September 2018 was 93%.
This is a score publicly reported statewide by the Minnesota Department of Health on the Minnesota Health Scores website. Learn more at MNHealthScores.org. We set our goal higher than most clinics by aiming for a score that is in the top 10 percent of MN clinics.
About this measure: From July, 2014 through June, 2017, more than the expected number of heart failure patients, pneumonia patients, and patients who underwent total hip or knee arthroplasty were readmitted to the hospital within 30 days of being discharged from Northfield Hospital. For patients with COPD, fewer than expected patients were readmitted.
What we are doing to reduce readmissions.
- Teaching patients about their diagnosis, how to manage at home, and when to call the doctor before things get worse.
- Giving patients with a new diagnosis of heart failure a bathroom scale to monitor their weight every day.
- If recommended by the care team, setting patients up with home health care service or our community paramedic service when needed.
For more information, go to Medicare Hospital Compare.
Each year, from 2014 through 2017, Northfield Hospital provided services to its Medicare patients at a rate that is less than the national median “spending per beneficiary amount”. This is a score publicly reported nationally by Medicare which, when viewed with quality scores, shows whether hospitals offer value for your healthcare dollars.
Hospitals with scores below the line AND with good quality scores reflect that they are effectively managing their patients’ health and have good outcomes while avoiding unnecessary charges. Why is this important? Healthcare is expensive, and many patients are paying higher premiums and a higher percentage of their hospital bills for services not covered by their insurance or by Medicare. Financial hardship as a result of medical expenses is a growing concern.
Medicare Hospital Overall (Quality) Star Rating
For July 2014 through March 2018, Northfield Hospital has received a 4-star rating for Overall Quality, a rating publicly reported nationally by Medicare.
The overall rating summarizes up to 57 quality measures of common conditions that hospitals treat, such as heart attack or pneumonia.
The overall rating ranges from one to five stars.
For more information, go to Medicare Hospital Compare
MedicareHospital Patient Experience Star Rating
For April 2017 through April, 2018, Northfield Hospital has received a 4-star rating for Patient Experience, a measure publicly reported nationally by Medicare. Annually, Medicare requires all hospitals to ensure they receive a minimum of 300 returned surveys from patients who have stayed in the hospital. The hospital patient experience star rating is then calculated from those survey scores. It includes ratings of Nurse and doctor communication; Cleanliness; Quietness; Staff responsiveness; Explanations about medicines; and Whether patients would recommend the hospital to their family and friends. The overall rating ranges from one to five stars. For more information, go to Medicare Hospital Compare