Quality of Care Overview | Northfield Hospital & Clinics

Quality of Care Overview

We believe it’s important for patients and families to know about the quality of care in any organization before making a decision about where to go for treatment. 

Overview

We believe it’s important for patients and families to know about the quality of care in any organization before making a decision about where to go for treatment. We monitor the quality of our care continuously and use this information to guide our quality improvement efforts. We set standards of care according to those recommended by respected institutions that have based their recommendations on scientific knowledge and research. In order to make this information available to you, we voluntarily participate in several state and national projects that display organizational data on their websites. Below are several websites which display information about the quality of our care and safety initiatives.

 


Patient Experience

At Northfield Hospital & Clinics, we take your feedback seriously. Our goal is to make your visit or stay with us exceptional. We want you to feel like you are a guest in our “home.” We want everything we do to meet or exceed your expectations. However, if you have a suggestion on how we can improve any aspect of our service to you, please share this feedback with us. We welcome the opportunity to make improvements and enhance our service to you, our customer.  Our goal is to provide outstanding customer service! We have partnered with NRC Health to randomly survey our patients for input on the service and care they receive.  It is important to us that you return the survey if you get one. Thank you!

 


Hospital Patient Satisfaction Scores

About this measure: In 2Q19, 77% of hospitalized patients gave Northfield Hospital a rating of 9 or 10 when asked “Using any number from 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible, what number would you use to rate this hospital during your stay?”graph of hospital satisfaction scores over time

 

 Scores for previous quarters were:

  • 2016 scores: 4Q16: 80%
  • 2017 scores: 1Q17: 83%; 2Q17: 85%3Q17: 87%4Q17: 84%
  • 2018 scores: 1Q18: 87%; 2Q18: 90%; 3Q18:  80%; 4Q18: 81%
  • 2019 scores: 1Q19: 83%; 2Q19: 77%

This is a score publicly reported nationally by Medicare. We set our own goal higher than most hospitals by aiming for a score that is in the top ten percent of all U.S. hospitals.

 

Clinic Patient Satisfaction Scores

About this measure: In 2Q19, 93% percent of clinic patients answered “Yes, Definitely” to the survey question “Would you recommend this provider’s office to your family or friends?"graph of clinic satisfaction scores over time

 

Scores from January through June, 2018 were 92%.  The score for July through September, 2018 was 93%, for October through December, 2018 94%, and for January through March, 2019 92%.

This is a score publicly reported statewide by the Minnesota Department of Health on the Minnesota Health Scores website.  For more information go to http://www.mnhealthscores.org

We set our goal higher than most clinics by aiming for a score that is in the top 10 percent of MN clinics.

 

Hospital Readmission

About this measure: From July, 2015 through June, 2018, more than the expected number of heart failure patients, and patients who underwent total hip or knee arthroplasty were readmitted to the hospital within 30 days of being discharged from Northfield Hospital.  For patients with pneumonia, fewer than expected patients were readmitted. graph of hospital readmission scores

 

This is a score publicly reported nationally by Medicare based on patients who are discharged from the hospital and unexpectedly return within the next 30 days to be treated; sometimes for a new problem, sometimes for a complication of their disease.  

Rates of readmission show whether a hospital is doing its best to prevent complications, provide clear discharge instructions to patients, and help patients make a smooth transition to their home or a nursing home.

Readmissions disrupt a patient’s recovery, and our goal is to help prevent them.  We want patients to  successfully recover without the need to come back  to the hospital for more treatment. 

What we are doing to reduce readmissions:
Teaching patients about their diagnosis, how to manage at home, and when to call the doctor before things get worse.

Giving patients with a new diagnosis of heart failure a bathroom scale to monitor their weight every day

If recommended by the care team, setting patients up with home health care service or our community paramedic service when needed
For more information, go to https://www.medicare.gov/hospitalcompare(link is external)
 

 


Hospital Spending

About this measure: Each year, from 2015 through 2018, Northfield Hospital provided services to its Medicare patients at a rate that is less than the national median “spending per beneficiary amount”.  graph of hospital spending

 

This is a score publicly reported nationally by Medicare which, when viewed with quality scores, shows whether hospitals offer value for your healthcare dollars.  
Hospitals with scores below the line AND with good quality scores reflect that they are effectively managing their patients’ health and have good outcomes while avoiding unnecessary charges. 

Why is this important?
Healthcare is expensive, and many patients are paying higher premiums and a higher percentage of their hospital bills for services not covered by their insurance or by Medicare.  

Financial hardship as a result of medical expenses is a growing concern nationwide. 
 

 

 


Medicare Hospital Overall (Quality) Star Rating

About this measure: For July 2015 through March 2018, Northfield Hospital has received a 4-star rating for Overall Quality, a rating publicly reported nationally by Medicare.

four stars highlighted out of five

The overall rating summarizes up to  57 quality measures  of common conditions that hospitals treat, such as heart attack or pneumonia. 

The overall rating ranges from one to five stars. 

For more information, go to https://www.medicare.gov/hospitalcompare
 

 

Medicare Hospital Patient Experience Star Rating

About this measure: For October 2017 through September, 2018, Northfield Hospital has received a 4-star rating for Patient Experience, a measure publicly reported nationally by Medicare.  

 

four stars highlighted out of five

Annually, Medicare requires all hospitals to ensure they receive a minimum of 300 returned surveys from patients who have stayed in the hospital.  The hospital patient experience star rating is then calculated from those  survey scores.  It includes ratings of: 

  • Nurse and doctor communication
  • Cleanliness
  • Quietness
  • Staff responsiveness
  • Explanations about medicines
  • Whether patients would recommend the hospital to their family and friends

The overall rating ranges from one to five stars. 

For more information, go to https://www.medicare.gov/hospitalcompare