General Questions
What’s changing?
Northfield Hospital + Clinics (NH+C) is purchasing the Allina Health Northfield Clinic at 1400 Jefferson Road, and will transition the clinic to NH+C in September.
What will the clinic be called?
The new clinic will be called NH+C Jefferson Road Clinic.
When will the new Jefferson Road Clinic open?
NH+C and Allina Health are on track to complete the transition of the clinic in September.
Are providers staying in the existing Allina Health building?
Yes, the patients who currently receive care in family medicine, mental health, sports medicine, pediatrics, podiatry, sleep medicine, pharmacology and acupuncture at the Allina Health Clinic on Jefferson Road can expect to have the same great care team, the same great providers in the same building. We're committed to making this a positive transition for patients, with excellent continuity of care.
How will this transition affect patients?
The patients who are currently receiving care in family medicine, mental health, sports medicine, pediatrics, podiatry, sleep medicine, pharmacology and acupuncture at the Allina Health Clinic on Jefferson Road can expect to have the same great care team, the same great providers in the same building. The name of the clinic will switch to Northfield Hospital + Clinics’ Jefferson Road Clinic.
Current patients will notice a change in electronic medical records and online patient portal as the Jefferson Road Clinic shifts from Allina Health’s Epic EMR to NH+C’s Meditech Expanse.
There are no changes for current NH+C clinic patients.
What are the hours for the new clinic?
The hours will stay the same M-F 7 am to 5 pm.
The clinic will be closed Aug. 28 – Sept. 18 for changeover.
For issues between Aug. 28 and Sept. 18:
- Non-urgent: Contact Allina Health
- Urgent: Go to Urgent Care Northfield or Lakeville; or Northfield Hospital Emergency Department
- Same-day appointments: Call NH+C Northfield Clinic at 507-646-1494
Providers
Where can I see my provider?
If you have an appointment scheduled with Allina Health, please plan to keep it as scheduled. Your appointment is not affected and will remain in place.
Scheduling for appointments at NH+C Jefferson Road Clinic will open Aug. 5 for appointments starting Sept. 18.
Is my provider switching to NH+C?
If you are an Allina Health patient, you will get a letter from your Allina Health provider about their own plan, and your options. Allina Health providers in family medicine, pediatrics, mental health and addiction care, sports medicine, podiatry, sleep medicine, pharmacology and acupuncture will become part of NH+C. Below is a list of Allina providers who will become part of NH+C providers and continue to provide care in the Jefferson Road Clinic location. See NH+C’s team of providers and specialties.
Family Medicine – Michael Burgdorf, MD; Tamara Detert, DO; Richard Goodwin, MD; Jenny Hart, PA-C; Robyn Hegland, MD; Kyle Hoffert, MD; Abby Kershaw, PA-C; Bobbi Livengood, MD; Mark Labenski, MD; Megan Malecha, PA-C; Saul McBroom, MD; Bridget McLeran, PA-C; Katherine Rogers, MD; Jane Runzheimer, MD; Adei Shaqra, DO; Siri Shaqra, DO; Erin Traxler, DO; William Votel, MD
Pediatric Medicine – Heidi Kram, MD
Sports Medicine – Scott Koehler, MD
Mental Health – Martha Barck, CNP; Shannon D’Alonzo, MD; Christine Gedicke, LICSW; Bill Hoekstra, PsyD LP; Marc Kelliny, MD; Meghann Malecha, DNP, PMHNP-BC; Kimberly Szajner, PsyD LP; Jamie Wiebe, LICSW
Podiatry – Trent Steenblock, DPM
Sleep Medicine – Bryan Hoff, MD
Pharmacology – Kendra Babcock, PharmD, BCGP
Acupuncture – Sheralyn McClelland, LAc
Will I still be able to see my Allina Health specialist at the Jefferson Road Clinic?
The specialists listed above will continue seeing patients at the Jefferson Road Clinic, as part of NH+C.
Other specialists will remain with Allina Health, providing access to care in other Allina Health locations. Current patients will receive a letter from their clinician(s) with new location and contact information.
Allina Health will continue to provide audiology and hearing aid services in Apple Valley, Hastings, and Faribault.
Allergy shots: Allergy care and shots will be available through Allina Health at its Apple Valley and Bloomington locations. Dr. Helm will be practicing at Allina’s Maple Grove and Woodbury locations.
What happens if my provider isn’t staying?
You will need to make a choice about where to receive care based on your health care needs. We have many great NH+C providers who would welcome you. See NH+C’s full team of providers and specialties.
Learn how to choose and establish care with a new primary care provider.
What if I need to see my provider during the weeks when the clinic is closed?
There will be some transition time between Allina Health closing the clinic and moving out and its reopening as NH+C’s Jefferson Road Clinic.
The clinic will be closed Aug. 28 – Sept. 18 for changeover.
For issues between Aug. 28 and Sept. 18:
- Non-urgent: Contact Allina Health
- Urgent: Go to Urgent Care Northfield or Lakeville; or Northfield Hospital Emergency Department
- Same-day appointments: Call NH+C Northfield Clinic at 507-646-1494
What's happening with Urgent Care?
Urgent Care Northfield will move into Jefferson Road Clinic from its location on Highway 3, as of Thursday, Sept. 17.
It's the same great care and same hours, in a new location.
- Mon - Fri: 8:30 am-7:30 pm
- Sat - Sun: 8:30 am-3:30 pm
Urgent Care will be in a bigger space with a broader range of services, and convenient referrals for follow up care.
Because Jefferson Road Clinic is on the Northfield Hiawathaland bus route, this makes Urgent Care accessible via bus.
Urgent Care will be closed Sept. 15-16 for the move.
If you need urgent care those two days:
- Northfield Clinic (on hospital main campus): Same-day appointments 7:30 am – 5 pm, 507-646-1494
- Urgent Care Lakeville: 12 pm - 7:30 pm; text 509-253-1916 for wait times
- Morning Urgent Care Farmington: 7 am - 12 pm
- Emergency Department (Northfield Hospital): open 24 hours a day, 7 days a week
Learn more about Urgent Care options.
Prescriptions
What happens to my existing prescriptions?
- If you have refills available on your prescription, call your pharmacy to refill it as usual.
- If you have no refills, call your pharmacy. They will reach out to the prescribing provider’s care team to discuss refill. Your provider’s care team will determine whether it can be refilled, or if you need to be seen before continuing this medication.
- If you need to be seen before your prescription can be refilled, you will be contacted by your provider’s care team to schedule any follow up you need.
We encourage you to work with your providers’ care team before August 28 to make sure your prescriptions are in order and you have enough medication during the clinic transition.
Appointments
What happens to my future appointments with Allina Health?
If you choose to stay with your provider as they become an NH+C provider, we will help you transfer appointments, or you can call and schedule appointments starting Aug. 5 for appointments starting Sept. 18. Keep any appointment you already have scheduled in the clinic.
When can I start making appointments?
For appointments before Aug. 28: Call Allina Health at 507-663-9000 or schedule via MyChart
For appointments after Sept. 18: Wait until Aug. 5 to schedule, then call NH+C at 507-646-6300
Starting Sept. 18, the Jefferson Road Clinic phone number returns to 507-663-9000
Where will I go for my appointment?
If you are currently seeing your provider at the Allina Health Clinic at 1400 Jefferson Road, you will continue to see your provider at the same location. The name will change to NH+C’s Jefferson Road Clinic; the clinic itself, its providers and staff, will remain the same.
Electronic Medical Records and Patient Portal
How will the shift in Electronic Medical Records affect me as a patient, and my provider?
NH+C will help patients, providers and staff transition from Allina Health’s Epic system to NH+C’s Meditech Expanse system. We're working hard to make this a positive experience: We know it's a change for all these individuals, so we're investing time and energy in training and preparation.
Patients will always be able to see their existing records in Epic; these files will remain, but will not be updated with new information after the clinic transition. Patients can continue to use tools like MyChart until the transition.
As providers join NH+C from Allina Health, they'll also maintain access to Allina Health's Epic system and continue to see those records as “read-only” files. Providers won’t have the option to add or make changes to these files.
With two parallel electronic medical records, the back and forth will get a bit more complicated. NH+C is committed to making it as seamless as possible. We've been working closely with the Allina Health providers and staff to make sure that this is a positive experience for them as well.
Security of patient data is paramount. NH+C adheres to the high standards of data security required for healthcare organizations and set by the federal government. Both NH+C and Allina Health are using healthcare-specific data security measures to protect patient privacy during this transition and data transfer.
Will I lose access to MyChart and to my Allina Health records?
No. You will be able to continue to access your Allina Health records.
Any new appointments and records after the transition to NH+C will be found in NH+C’s patient portal MyHealth Info. It is very similar to Allina Health’s MyChart system.
Your MyChart information does not transfer over to MyHealth Info. You’ll need to set up a MyHealth Info account.
You can set up a MyHealth Info account when your first appointment is scheduled through NH+C. We’ll invite you to do this when you schedule your first appointment with us.
Once your MyHealth Info account is set up, you can use it right away to message your primary care provider, and any NH+C provider you’re scheduled to see.
In the meantime, you can:
- Message your current provider – call Jefferson Road Clinic during clinic hours and leave a message: 507-663-9000
- Check results for test/labs done before Aug. 28 – go to MyChart
- Check for future appointments – use the chatbot on northfieldhospital.org or call Jefferson Road Clinic during clinic hours: 507-663-9000
If you see other Allina Health providers, you can continue using Allina’s MyChart to communicate with them.
If you have questions about using MyChart after Sept. 18, contact Allina Health.
Learn about MyHealth Info here.
Health insurance
Will my insurance be covered?
BLUE CROSS AND BLUE SHIELD OF MINNESOTA: NH+C accepts Blue Cross and Blue Shield of Minnesota insurance. As of Sept. 18, the Allina Health Northfield Clinic will transition to Northfield Hospital + Clinics and will accept all patients with this insurance.
Overall, we have looked at the insurance products that many people hold in the Northfield area. The vast majority of them are equal from Allina Health to NH+C. There are a few that we're reviewing in more detail to make sure that those patients who have a specific insurance product can continue to get great access with NH+C, and we'll continue to improve that as we go into the next year.
It's always a good idea for individuals to call their insurance company and clarify their own coverage directly with their insurance carrier.
It’s helpful to have your insurance information when you’re scheduling or checking in for an appointment. Our patient service staff can verify that we have your correct insurance information, and update it if needed.
More information
Zander Abbott, CEO answers questions about NH+C’s purchase of Allina Health’s Northfield Clinic.